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Cancellation Policy

ES Dubai

Cancellation

Policy

ES Training DMCC defines “cancellation” as a change occurring before the course confirmation letter date. All cancellations must be made in writing to our admissions office and the following refund policies apply: Enrollment Fees, Non-refundable Deposits, Courier Fees, Visa Fees, Administration Fees and Third-party fees (agent commission) are non-refundable. In order to cancel the enrolment with ES Training DMCC, the students need to provide prior written notice to the concerned department. The processing of the refunds will be based on the following terms:

  • Upon receiving the cancellation request 30 days prior to the course start date of the offer letter, 100% of the amount paid will be refunded (except any non-refundable fees*).
  • Upon receiving the cancellation request 14 days prior to the course start date of the offer letter, 50% of the amount paid will be refunded (except any non-refundable fees*).
  • Upon receiving the cancellation request 7 days prior to the course start date of the offer letter, 20% of the amount paid will be refunded (except any non-refundable fees*).
  • No refund will be provided for any cancellation request received after any of the above-mentioned time periods.

Accommodation

Cancellation Policy

  1. Students cancelling their accommodation less than 14 days before arrival will be charged an amount equal to 1 week of accommodation.
  2. For cancellations less than 48 hours before arrival or after check-in, an amount equivalent to 2 weeks of accommodation will be charged.
  3. Additional Terms & Conditions may apply as per the accommodation option chosen.

Withdrawal

Policy

ES Training DMCC defines withdrawal as termination of a course after the course has started. Any withdrawal must be made in writing to the School Director, to arrange all the relevant visa issues and cancellations in time before the student’s last day. No tuition fees will be refunded to students who notify ES Training DMCC of their withdrawal after the commencement of their course. 

*Non-refundable fees: non-refundable deposit, enrolment fees, courier fees, visa fees, administration fee and third-party fees (agent commission)