Cancellation Policy

If a student’s visa application is rejected after payment has been received, all tuitions fees, excluding any non-refundable fees detailed in the Cancellation Policy below.

ES Training DMCC defines “cancellation” as a change occurring before the course first offer letter date. The following refund policies are in effect for all cancellations sent via email to the concerned ES Advisor: Enrollment fees, non-refundable deposits related to offers or promotions, bank fees, courier fees, booking fees, visa fees, admin fees, and third-party fees (agent commission) are non-refundable. The processing of the refunds will be within 60 calendar days and based on the following terms:

1. Upon receiving the cancellation request 30 days prior to the course start date of the first offer letter, 100% of the amount paid will be refunded (except any non-refundable fees*).
2. Upon receiving the cancellation request 14 days prior to the course start date of the first offer letter, 50% of the amount paid will be refunded (except any non-refundable fees*).
3. Upon receiving the cancellation request 7 days prior to the course start date of the first offer letter, 20% of the amount paid will be refunded (except any non-refundable fees*).
4. No refund will be provided for any cancellation request received after any of the above-mentioned time periods.