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Cancellation Policy

ES Dubai

Cancellation

Policy

If a student’s visa application is rejected after payment has been received, all tuitions fees, excluding any non-refundable fees detailed in the Cancellation Policy below.

ES Training DMCC defines “cancellation” as a change occurring before the course first offer letter date. The following refund policies are in effect for all cancellations sent via email to the concerned ES Advisor: Enrollment fees, non-refundable deposits related to offers or promotions, bank fees, courier fees, booking fees, visa fees, admin fees, and third-party fees (agent commission) are non-refundable. The processing of the refunds will be within 60 calendar days and based on the following terms:

  1. Upon receiving the cancellation request 30 days prior to the course start date of the first offer letter, 100% of the amount paid will be refunded (except any non-refundable fees*).
  2. Upon receiving the cancellation request 14 days prior to the course start date of the first offer letter, 50% of the amount paid will be refunded (except any non-refundable fees*).
  3. Upon receiving the cancellation request 7 days prior to the course start date of the first offer letter, 20% of the amount paid will be refunded (except any non-refundable fees*).
  4. No refund will be provided for any cancellation request received after any of the above-mentioned time periods.

Accommodation

Cancellation Policy

ES Training defines “cancellation” as a change occurring before the starting date of the booking. Accommodation booking and bank fees are non-refundable. The processing of the refunds will be within 60 calendar days and based on the following terms:

  1. Up to 30 days prior to the check-in date, 100% of the amount paid will be refunded (except booking fees).
  2. Up to 14 days prior to the check-in date, a one-week penalty will be applied and the remaining weeks refunded (except booking fees).
  3. Up to 7 days prior to the check-in date, a two-week penalty will be applied and the remaining weeks refunded (except booking fees).
  4. For cancellations less than 7 days before the check-in date or early check-out during the stay, no refund will be issued.
 
Transfer fees are refundable if the cancellation is made at least 72 hours before the flight departure. In case that the flight is delayed, changed or rescheduled, information must be sent to the transportation team within 6 hours of the original flight time. In case of lack of communication within these terms, the transfer fee will not be refunded. 

Withdrawal

Policy

ES Training DMCC defines withdrawal as termination of a course after the course has started. Any withdrawal must be made in writing to the School Director, to arrange all the relevant visa issues and cancellations in time before the student’s last day. No tuition fees will be refunded to students who notify ES Training DMCC of their withdrawal after the commencement of their course. 

*Non-refundable fees: non-refundable deposit, enrolment fees, courier fees, visa fees, administration fee and third-party fees (agent commission)

Terms & Conditions may change without prior notice*

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