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Terms & Conditions

ES Dubai

General Policy

ES Dubai

Acceptance of enrolment

We will acknowledge your application within 24 hours (Monday to Friday). The School will only issue the confirmation of acceptance upon receipt of full course fees.


Full course and visa fees must be received four weeks before the start of the course to allow time for visa processing. If the payment is received less than four weeks before the start of the course, the school cannot guarantee the visa will be issued in time and the start date may be deferred. Fees can be paid by cash, cheque, credit card or bank transfer. Bank charges for sending and receiving banks are payable by the sender. Payments by credit card are subject to a surcharge of 3%.

Start date

It may be possible to defer the start date of your course if necessary; however, if the visa has already been issued, the dates of the visa cannot be changed and may not coincide with the start and end of your course.


Student Visitor Visas under the school’s sponsorship are single entry, and only available for courses longer than 90 days. The Student Visitor Visa can be automatically extended within the UAE for a further 90 days, for a total overall period of 180 days.

Students shall remain under the school’s sponsorship as long as they are enrolled in a full-time study programme, and cannot be sponsored after they have completed their studies. The Student Visitor Visa is automatically cancelled upon exit of the UAE, and it is the student’s responsibility not to exceed the total number of days as per his/her visa. The student shall be liable for any fines arising due to overstaying and/or failure to leave.

The School will endeavour to process short-term Student Visitor Visas within ten working days if the student is outside of the UAE, and within 15 working days if the student is already in the UAE. Students changing their status from another visa category such as tourist, employment, or employee residence should be mindful of having sufficient time left in their existing visas as they may incur in fines if there are any delays in the issuance of the new visa. Any charges arising from such delays are payable by the student.

Visas for students enrolled in short courses will be processed under the Tourist Visa category and the processing time is five working days.

Attendance and Punctuality

Students are legally required to attend their classes and maintain a minimum attendance of 80% per month. Students whose attendance falls below 70% will be given a verbal warning, followed by a written warning. Students whose attendance continues to be under the required percentage may be reported to immigration. If a student does not attend the class for a period longer than two weeks, and/or has failed to provide a suitable explanation for their continued absence said students may be reported as absconded. Absconded students will have their immigration file blacklisted, and shall incur a 5,000 AED fine as well as any additional fines imposed by the immigration office or related authorities.

Lateness for Class

Students who arrive late for class cause considerable disruption to the learning of other students. The consequences of lateness for the student are:

If a student arrives more than fifteen minutes after a lesson has started, he/she will be recorded as late for the lesson, and it will be recorded as an ‘L’ on the attendance sheet. Once the student accumulates three (3) L’s, they are recorded as one unexcused absence.

Levels start every 6 weeks, but students are permitted to join ongoing courses any Monday. All courses include a free entry assessment prior to arrival, as well as regular biweekly progress tests. Student progress will be recorded regularly and an academic assessment will be provided together with the completion certificate, at the end of their studies.


ES Training DMCC defines a full course of study as the initial enrolment period. Extensions are considered new enrolment periods. All refunds will be sent to the account of the ES representative to whom the fees were originally paid, or to the individual from whom ES has received the original direct payment. If a student’s visa application is rejected after payment has been received, all fees, excluding any visa fees and non-refundable fees detailed in the Cancellation Policy below, will be refunded within 60 calendar days. Refunds will be processed according to these terms and conditions.

Cancellation Policy

If a student’s visa application is rejected after payment has been received, all tuitions fees, excluding any non-refundable fees detailed in the Cancellation Policy below.

ES Training DMCC defines “cancellation” as a change occurring before the course first confirmation letter date. The following refund policies are in effect for all cancellations sent via email to the concerned ES Advisor: Enrollment fees, non-refundable deposits related to offers or promotions, bank fees, courier fees, booking fees, visa fees, admin fees, and third-party fees (agent commission) are non-refundable. The processing of the refunds will be within 60 calendar days and based on the following terms:

  1. Upon receiving the cancellation request 30 days prior to the course start date of the first offer letter, 100% of the amount paid will be refunded (except any non-refundable fees*).
  2. Upon receiving the cancellation request 14 days prior to the course start date of the first offer letter, 50% of the amount paid will be refunded (except any non-refundable fees*).
  3. Upon receiving the cancellation request 7 days prior to the course start date of the first offer letter, 20% of the amount paid will be refunded (except any non-refundable fees*).
  4. No refund will be provided for any cancellation request received after any of the above-mentioned time periods.

Accommodation refunds before arrival

  1. Students cancelling or changing their accommodation less than 14 days before arrival will be charged an amount equal to 1 week of accommodation.
  2. For cancellations or changes less than 7 days before arrival an amount equivalent to 2 weeks of accommodation will be charged.
  3. For cancellations after check-in, the charges will be dependent on the number of weeks stayed (the minimum charge will be 2 weeks of accommodation).
  4. Additional Terms & Conditions may apply as per the accommodation option chosen.

Withdrawal Policy

ES Training DMCC defines withdrawal as the termination of a course after the course has started. Any withdrawal must be made in writing to the School Director, in order to arrange all relevant visa issues and cancellations in time before the student’s last day. No tuition fees will be refunded to students who notify

ES Training DMCC of their withdrawal after the commencement of their course. Furthermore, courses are neither transferable nor exchangeable for other services such as accommodation and social activities and withdrawals have a no refund policy.

Course Deferral

Students who are unable to complete their course due to extenuating circumstances will be offered the option of deferring the remainder of their course for a period of up to 6 months. In this case, the remaining weeks of study will be placed on hold at no extra cost. Any new visa-related fees will be payable by the student.

No deferral option is given to students who are expelled from the school for disciplinary reasons.

Course Materials

Course fees are not inclusive of books and students are required to purchase their own study materials upon arrival. Having the coursebook, student book, a notebook and a pen are compulsory for all students attending General English and IELTS classes.

Public Holidays

Classes are not given on public holidays, and no refund or compensation is given for lessons missed.


If your conduct is unsatisfactory, you will be subject to the School’s disciplinary procedures. These procedures may lead ultimately to expulsion. In the event of expulsion, none of the fees are refundable and you must cover travel and other costs incurred as a result.

ES Training DMCC Code of Conduct is available at reception, and it is the student’s responsibility to familiarize themselves with the school’s rules.


ES Dubai acts as an agent in the arranging and providing of accommodation. Students must agree to the terms and conditions of the accommodation provider selected. No refund is given for early departure, but a charge will be made for any extra nights. Alcohol is prohibited in all student residences and students may only smoke in designated areas.


ES Dubai shall not be liable under any circumstance for its failure to provide any services whatsoever if that failure is caused directly or indirectly by circumstances beyond the school’s control. Any damage caused by a student to school property, or to a residence, whether intentional or not, will be charged to the student/s responsible. Students in residential accommodation are jointly and severally liable for shared facilities and the school reserves the right to recover costs for damage and exceptional cleaning.


The ES Training DMCC student holiday allowance is as follows:

  • Students studying courses under 12 weeks are permitted a maximum of 2 weeks holiday
  • Students studying courses of up to 30 weeks are allowed a maximum of 4 weeks holiday
  • Students studying courses of 31 weeks or more are allowed a maximum of 8 weeks holiday

All holidays must be booked at least one week in advance, in person, at the reception. Holidays booked by text, WhatsApp or after the commencement date of the holiday will be considered invalid, and the student’s absence will be recorded as unauthorised.


ES Training DMCC allows and encourages students to work part-time and in temporary jobs during their spare time to practice their English. The school organizes career days and offers career guidance; 


The visa sponsored by the school includes basic insurance, which ONLY covers medical emergencies, and students are advised to purchase appropriate accident and medical insurance. ES Training DMCC has preferred partners and insurance can be booked through the Admissions Office. Please note that once booked, insurance is non-refundable.


In any dispute arising out of this contract, the parties expressly agree to submit to the jurisdiction of the courts of the UAE having jurisdiction in the matter in question.

Publicity materials

Permission is given by the student, their parents or guardian with acceptance of these terms and conditions, for the use in ES Dubai’s promotional materials of student comments, opinions, images or video, whether produced by ES or by nominated third parties.

Code of Conduct

ES Dubai

  1. Smoking is strictly not allowed on school premises and in any of the accommodation facilities. The student caught in the act will incur a fine.
  2. The students are expected to maintain decent and acceptable behaviour within the school and accommodation premises.
  3. Gross misconduct such as the following can result in the expulsion of the student:
    • Alcohol consumption or being under the influence of alcohol on the school premises and accommodation facilities
    • Abusing, displaying unacceptable behaviour or any kind of harrassment to any fellow students and staff members.
    • Theft, physical violence and committing immoral acts
    • Repetition of minor offences in spite of receiving multiple warnings

Accommodation Usage Terms

  • The occupants of any accommodation facility need to maintain the common room clean and hygienic.
  • The occupants are responsible for the furniture, furnishings, equipment, and appliances provided to them within the accommodation.
  • In case of any form of damage caused to the furniture, furnishings, equipment, and appliances, the occupants will be charged the appropriate compensatory amount.
  • The occupants must follow the general guidelines and regulations defined by the property or hotel management.

Accommodation Policy

ES Dubai

General Rules

You will receive the details of your accommodation the same week of your arrival. ES can allocate you according to the room type selected, in any of the students’ accommodations. Requests for specific locations or roommate preferences will be taken into consideration but cannot be guaranteed. Check-in time is from 3pm and check-out time is before 11am. If you don’t check out on the agreed date, extra daily rates will be applied.

General Misconduct

We highly value the safety and the wellbeing of our students, so we invite you to carefully read the following rules for a smooth co-living experience.

Keeping your room clean and tidy is your responsibility. Students are not allowed to:

  • Have overnight guests without permission
  • Host students from other rooms or change rooms without written authorization from the Accommodation department
  • Smoke in the rooms or in the hotel common areas (electronic cigarettes, vape or shisha included)
  • Enter other student’s room without written consent
  • Party in the apartment
  • Consume alcohol outside of the designated areas of the hotel

If you do not respect the rules, the hotel and school will issue warnings. If you have more than two warnings, you will have to leave the hotel within 24 hours. No refund will be provided in such cases.

ES is entitled to carry out inspections in the accommodation without previous notice.

In case of unregistered occupants in the room, they will be immediately evicted from the accommodation. All the students registered in that room will be held responsible and receive a 1000AED fine that will be deducted from their accommodation booking or the course.

ES Dubai is not responsible for any actions taken by the hotel if you don’t follow the rules or for any other problems during your stay.

Gross Misconduct

ES has zero tolerance policy when it comes to the safety and legality of our students. Any of the following behaviours will not be tolerated:

  • Physical assault
  • Verbal assault
  • Bullying
  • Harassment
  • Use drugs or any illegal substance
  • Theft

Any student involved in gross misconduct will have to leave the hotel within 24 hours. No refund will be provided in such cases. Gross misconduct is a serious crime in the UAE and it will lead to legal consequences with local authorities too.

Tampering with fire alarms, fire extinguishers, or smoke detectors is a serious offense and gross misconduct as it compromises public safety. Intentionally disabling or interfering with these safety devices can result in criminal charges, fines, and imprisonment as well as immediate eviction from the accommodation within 24 hours with no refund.

Accommodation room change and extension

To change your room or extend your accommodation, you must open a ticket on your student portal. You can ask for a room change once every 4 weeks for a maximum of two room changes per stay.

If you want to extend, you must open a ticket at least 3 weeks before the check-out date and for a minimum of 4 weeks (or the duration of the course). The extension will be confirmed when the total payment is done (at least 2 weeks before the check-out date). We reserve the right, at our discretion, to decline any extension requests.

Accommodation complaints or requests

  • If you have a complaint or a request you must open a ticket on the student portal. The accommodation team will review it and reply back within 24 hours during weekdays.
  • If you want to leave the accommodation before the end of your booking you will pay 2 weeks’ cancellation fee and receive a refund for the remaining weeks of the stay.

Transfer policy

If you want a transfer from and to the airport you must book at least 72 hours before your flight.

72 hours before your flight, you will receive a welcome message from an ES greeter to confirm the flight details.

If there is any change with your flight:

  • You missed it
  • It was delayed, cancelled or rescheduled

You must inform the team within 6 hours of the original flight time. If you do not communicate flight changes, your transfer fee will not be refunded. If someone else is traveling with you, you must inform the team in advance. Only registered passengers can board on the transfer.

Terms & Conditions may change without prior notice*