Lost or Stolen Nol Card? How to Report and Replace It

Vous aimez notre article ? Partagez maintenant !

Whether you’re commuting to your English classes at ES Dubai or exploring iconic sights like the Burj Khalifa, the Nol Card is your must-have travel companion. This smartcard gives you access to Dubai’s metro, buses, trams, and water buses—making life easy and convenient.

Losing it may feel frustrating, but replacing it is easier than you think. Let’s walk through the process step-by-step.

Step 1: Stay Calm and Report the Loss

The first thing to do is stay calm. Acting quickly helps protect your card balance. Here’s how you can report a lost or stolen Nol Card:

Online (for registered Nol Cards only): Visit the RTA website or open the RTA Dubai mobile app. Log into your account and report your lost or stolen Nol Card directly.
By Phone: Call RTA customer service at 800-9090—they’re available 24/7 and ready to help.

Reporting immediately ensures your card is blocked so no one else can use it.

Step 2: Block Your Nol Card

Once you report it, RTA will block your Nol Card to prevent any misuse.

Imagine finishing your class at one of the top Dubai language schools and realising your card is gone. By blocking it quickly, your credit stays safe, and replacing the card becomes a stress-free process.

Step 3: Request a Replacement

There are two easy ways to get a new card:

Online: Log into your RTA account and select “Replacement Card.”
In Person: Visit any RTA Customer Happiness Center, such as those near Union, Burjuman, or Mall of the Emirates metro stations.

Here’s a List of RTA Centres Where You Can Replace Your Nol Card in Dubai!

You can also use RTA Smart Kiosks for quick replacement requests—they’re available 24/7 in malls and metro stations like Jumeirah Emirates Towers, Al Barsha Mall, Deira Centres, and taxi hubs. If you’re attending our English course in Dubai, you can ask at the school reception for help to find the ideal place nearest to the school. Don’t forget your Emirates ID or passport!

Step 4: Know the Replacement Cost

Replacing a standard Silver Nol Card costs around AED 30. It’s a small price to pay for keeping your credit safe. If you’re using a personalised Nol Card—a popular choice for students—it might cost a bit more. These cards show your name and photo, making them even more secure.

Step 5: How Long Will It Take?

Dubai’s public services are fast and efficient:

Standard Card: 3–5 working days
Personalised Card: Up to 7 working days

You’ll be back to your classes and city adventures in no time!

Step 6: Transfer Your Balance

Don’t worry—you won’t lose your money. Once you receive your new Nol Card, your remaining credit is automatically transferred. Double-check the balance when you receive the new card. If there’s a problem, contact RTA for quick support.

Bonus Tip: Register Your Nol Card

Registering your Nol Card online makes it much easier to recover or replace. It also ensures your details and balance are safely stored.

How to Register Your Nol Card:

Visit the official RTA website or download the RTA Dubai mobile app.
Create an account by providing your personal details.
Link your Nol Card by entering the unique card number found on the back.
Confirm your details to complete the registration process.
Enjoy peace of mind with secured credit and easier replacement options.

Whether you’re taking an intensive English course or just starting your journey in Dubai, this step gives you peace of mind.

Smart Tips to Avoid Losing Your Nol Card

Always keep it in a specific spot in your bag or wallet.
Use a card holder or lanyard for easy access.
Check your balance often to catch any suspicious activity.

If you’re new to the city and studying at ES Dubai, these small habits can save you time and stress.

At ES Dubai, we’re more than just any English schools. We’re here to help you navigate student life in Dubai—from transport to city tips and more. Want to improve your English while living in one of the world’s most exciting cities? Our English courses in Dubai are designed for students from around the world—beginner to advanced.

Vérifiez

Nos autres articles

Vous aimez ce que vous lisez ? Nous aimons vous tenir au courant de tout ce qui se passe chez ES. Découvrez nos différents cours, des faits passionnants sur Dubaï, des nouvelles, des mises à jour, des histoires de réussite étonnantes et bien plus encore.

Ecole d'anglais à Dubaï Ecole d'anglais à Dubaï Cours d'anglais

Apprendre l'anglais

Voyage dans le temps avec des mots : Comment utiliser les temps progressifs

Plongez dans le monde du temps progressif ! Découvrez comment parler d'actions en cours dans le passé, le présent et le futur, et rendez vos conversations en anglais vivantes et engageantes.

english course, english courses, course in dubai, english language institute dubai, english schools in dubai, language courses in dubai

Conseils

Travel the World Through English: A Simple Way to Learn

Discover how travel blogs make learning English practical! Explore travel vocabulary, expressions, and examples from Dubai. Write your own blog and boost your English with ES Dubai.

Cours d'anglais

Conseils simples de l'ES Dubaï pour surmonter le trac

Prêt à transformer ce trac en charisme confiant ? Rejoignez-nous à ES Dubaï pour découvrir des techniques efficaces pour vaincre la peur de parler en public et briller sous les feux de la rampe !

On ne dit pas ça,

nos étudiants le font !

Vérifiez

Nos médias sociaux

À ES Dubai, nous faisons de l'étude de l'anglais une expérience amusante et fascinante pour chaque étudiant. L'atmosphère familiale qui règne dans notre école, au sein d'une communauté culturellement diversifiée, est notre atout. Notre école deviendra votre deuxième maison pendant que vous apprendrez, découvrirez et apprécierez Dubaï.