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Cancellation Policy

ES Dubai

Cancellation

Policy

If a student’s visa application is rejected after payment has been received, all tuitions fees, excluding any non-refundable fees detailed in the Cancellation Policy below.

ES Training DMCC defines “cancellation” as a change occurring before the course first confirmation letter date. The following refund policies are in effect for all cancellations sent via email to the concerned ES Advisor: Enrollment fees, non-refundable deposits related to offers or promotions, bank fees, courier fees, booking fees, visa fees, admin fees, and third-party fees (agent commission) are non-refundable. The processing of the refunds will be within 60 calendar days and based on the following terms:

  1. Upon receiving the cancellation request 30 days prior to the course start date of the first offer letter, 100% of the amount paid will be refunded (except any non-refundable fees*).
  2. Upon receiving the cancellation request 14 days prior to the course start date of the first offer letter, 50% of the amount paid will be refunded (except any non-refundable fees*).
  3. Upon receiving the cancellation request 7 days prior to the course start date of the first offer letter, 20% of the amount paid will be refunded (except any non-refundable fees*).
  4. No refund will be provided for any cancellation request received after any of the above-mentioned time periods.

Accommodation

Cancellation Policy

  1. Students cancelling or changing their accommodation less than 14 days before arrival will be charged an amount equal to 1 week of accommodation.
  2. For cancellations or changes less than 7 days before arrival an amount equivalent to 2 weeks of accommodation will be charged.
  3. For cancellations after check-in, the charges will be dependent on the number of weeks stayed (the minimum charge will be 2 weeks of accommodation).
  4. Additional Terms & Conditions may apply as per the accommodation option chosen.

Withdrawal

Policy

ES Training DMCC defines withdrawal as termination of a course after the course has started. Any withdrawal must be made in writing to the School Director, to arrange all the relevant visa issues and cancellations in time before the student’s last day. No tuition fees will be refunded to students who notify ES Training DMCC of their withdrawal after the commencement of their course. 

*Non-refundable fees: non-refundable deposit, enrolment fees, courier fees, visa fees, administration fee and third-party fees (agent commission)

Terms & Conditions may change without prior notice*